Terms of Service

1. Who we are

HelperBureau is a product of ANTARIUS IS PTE. LTD. (UEN 200506881D), Singapore ("Antarius", "we", "us").

These terms are an agreement between us and the agency that signs up ("you"). The person who signs up confirms they may agree for the agency.

2. The service

The service answers your WhatsApp leads with AI, asks them questions you choose, and hands them to your team. It also gives you a lead inbox, a setup assistant and reports.

The AI answers from what you teach it, guided by our setup instructions and the AI model's general knowledge of language. You check what it knows on your “What I know” page. You are responsible for the facts, prices and promises you give it.

The AI can make mistakes. Check important replies, and keep a person available for the cases your hand-off rules send to your team.

3. Free trial

A new agency gets a free trial of 7 days or 200 AI replies, whichever ends first. No card is needed.

One trial per MOM licence number and per WhatsApp number. When the trial ends, the AI pauses until you pick a plan.

4. Plans, credits and payment

Plans are paid monthly or yearly in Singapore dollars, by card through HitPay. A yearly plan costs 10 months and runs for 12.

Your plan renews by itself at the end of each month or year, and we charge your saved card for the next period, until you cancel.

A plan includes one WhatsApp number. We add S$30 a month for each WhatsApp number after the first (on a yearly plan, 10 months' worth) to each charge.

Each plan includes a number of AI replies a month. One AI reply (a credit) is one AI message sent to a lead. Messages from your staff, setup chats and tests do not use credits.

Unused monthly replies do not carry over. Extra replies you buy never expire.

If your replies run out, we buy 750 more for S$50 on your saved card, up to the monthly limit you set (default S$150). Past that limit, or if the card fails, the AI pauses and new chats go to your team until you add replies.

Prices are before GST. We add GST at the rate the law sets (9% today) to every charge, and each receipt is a tax invoice. Prices may change with 30 days' notice by email.

5. WhatsApp

You connect your own WhatsApp Business number. You must follow WhatsApp's Business and Commerce policies.

WhatsApp's own small message fees are billed to you by Meta. Our prices do not include them.

6. Cancelling and refunds

You can cancel at any time on the Billing page. Your plan stays on until the end of the period you paid for, then the AI stops.

Fees already paid are not refunded, except where the law says otherwise.

7. Your data

Your leads' data stays yours. We process it for you, as set out in the Data Processing Agreement, and as our Privacy notice explains.

When you leave, you can ask us for a copy of your leads and chats as CSV files, or to delete your data. We delete it 30 days after your plan ends.

8. Fair use

Do not use the service to send spam, to mislead people, to break the law, or to try to break into the service. We may pause an account that does.

9. Liability

We provide the service with care, but we do not promise it is always available or free of mistakes.

Our total liability is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost profits or for indirect loss.

10. Changes and law

We may update these terms. We will email you before a change that matters. We record which version you accepted, and you can ask us for its text.

These terms are governed by the laws of Singapore, and the courts of Singapore decide any dispute.